10A — Toilet not maintained or properly supplied
This is a toilet facility that is not maintained or not stocked: out of toilet paper, missing a waste basket, or without a self-closing door. A self-closing door keeps restroom air and germs from drifting toward food areas, and missing supplies signal poor upkeep. The inspector checks restrooms as a hygiene indicator. These are lower-point general violations, but they are easy to avoid and they add up.
What the inspector looks for
Step into each restroom: it must have toilet paper, a covered waste receptacle, and a self-closing door, and be clean. Missing toilet paper, no trash can, or a door that does not self-close fails.
Points & grade impact
Cited at 2 points — 2 / 3 / 4 / 5 by number of toilets across condition I-IV. NYC adds every cited violation’s points into one inspection score: 0–13 = A, 14–27 = B, 28+ = C.
How to fix it
Restock toilet paper and provide a covered waste receptacle; repair or install the self-closing door; clean the facility.
How to prevent it
Check and restock restrooms on a schedule; keep self-closing doors and waste receptacles in working order.
- ✓Put restrooms on a scheduled stock-and-clean check (toilet paper, soap, towels, trash) each shift.
- ✓Make sure every restroom door is self-closing and actually swings shut on its own.
- ✓Keep a covered waste receptacle in each restroom and empty it before it overflows.
- ✓Fix a broken hinge or door closer promptly instead of leaving the door propped.
Reference: Health Code §81.22(c)
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